Duke Energy crews continue to focus on the hardest hit areas of the Carolinas; nearly 750,000 customers restored in the last 24 hours | duke energy

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  • The company continues to move additional repair crews to areas where there are outages


  • Over 95% of customers will be recovered by tomorrow night


  • Estimated restore times will be displayed on the map today at duke-energy.com/outages/current-outages

CHARLOTTE, NC – Crews at Duke Energy continue to make progress after Hurricane Ian, restoring power to nearly 750,000 customers in North Carolina and South Carolina.

Nearly one million customers were without power during the storm. As of 5 p.m., 178,500 customers — most in North Carolina — remained without power. The last fault numbers can be found here.

Over 95% of clients will be recovered by Sunday evening, the rest by Monday.

Power line technicians and specialists from the Carolinas, other states and Canada have been assessing damage and repairing outages since Friday evening. Duke Energy restores power in a sequence beginning with public health and safety facilities and equipment that restore the greatest number of customers.

Estimated restore times will be displayed on the map today at duke-energy.com/outages/current-outages.

Customers registered to receive text messages from Duke Energy failure alerts will receive a text message once an estimated restore time is established for their location.

Duke Energy mobilized thousands of crews early Saturday to respond to the hardest hit areas in and around Wake and Guilford counties. Significant structural damage hampered early progress.

The hardest hit areas continue to be Chatham, Guilford, Orange and Stokes counties.

“We know our customers depend on us for the energy they need to live their lives,” said Jason Hollifield, storm manager for Duke Energy in the Carolinas. “We are committed to completing this restoration as quickly and safely as possible.”

Power restoration process

Click here for more information on how Duke Energy restores power.

Customers who experience a power outage can report it as follows:

  • Text OUT to 57801 (standard SMS and data charges may apply).
  • Visit duke-energy.com on a desktop or mobile device.
  • Use the Duke Energy mobile app (download the Duke Energy app to your smartphone via Apple Store or Google Play).
  • Call Duke Energy’s automated outage reporting system: 800.769.3766 (800.POWERON).

You can find more advice on what to do before, during and after a storm on duke-energy.com/safety-and-preparedness/storm-safety.

A checklist serves as a useful guide, but it is essential before, during and after a storm to follow the instructions and warnings of emergency management officials in your area.

Tips for protecting refrigerated foods during power outages

For customers who lack power and have full refrigerators and freezers, the U.S. Food and Drug Administration (FDA) recommends the following:

  • Keep refrigerator and freezer doors closed as much as possible to keep the temperature cold.
  • A refrigerator can keep food cold for about four hours if it is not open. If the power is out for more than four hours, use coolers to keep refrigerated foods cool.
  • A full freezer will hold temperature for approximately 48 hours (24 hours if half full) if the door is left closed.

The FDA offers additional guidance for proper food handling and storage before, during, and after a power outage at www.fda.gov/food/buy-store-serve-safe-food/food-and-water-safety-during-power-outages-and-floods.

duke energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business and at least 50% carbon reduction from power generation by 2030 and net emissions carbon emissions by 2050. Zero goals also include Scope 2 emissions and some Scope 3 emissions. zero-emission power generation such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy lighting features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, instagram and Facebook.

Media Contact: Jeff Brooks (Carolina Media Inquiries)
Media Line: 800.559.3853
Twitter: @DE_JeffB

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